Frequently Ask Question

Equipment sold here are intended for the use to receive Free-to-Air ( NON-ENCRYPTED CHANNEL ) satellite broadcasting only. Anyone that want to purchase any of our products having the intention of stealing satellite services, we will refuse the sales !

1 - What are Free To Air (FTA) channels?

Free to Air (FTA) channels are digital channels that are not encrypted by the service provider and require no subscription or monthly payment. They are provided free of charge by the provider and are perfectly legal to receive with an FTA receiver.

2- Where can I find out what channels are available free to air?

There are many free to air channels available in North America on satellites such as Galaxy 10R, AMC4, Telstar 5, AMC3, etc. These channels are from the USA and from around the world. See http://www.lyngsat.com/america.shtml for a complete listing of what is available. Anything with an designation is FREE TO AIR.

3- Where can I find only Free USA channels?

http://www.lyngsat.com/freetv/United-States.html

4- How to read Lyngsat chart?

 http://www.dmsiusa.com/charts.htm

5- Are there any Dish Network, ExpressVu or DirecTV channels that are FTA?
Almost all of the channels provided by these companies are NOT FTA. The channels are encrypted and require an authorized receiver and monthly subscription.

6- Can I use an FTA receiver to receive premium channels from Dish Network, ExpressVu or DirecTV?
Absolutely not. These channels require subscription and special receivers supplied by the service provider only. Any tampering with your FTA receiver (whether by hardware or software modification) to try to receive the premium channels without paying is not only a violation of the law and unethical, but also will void the warrantee on your receiver and may hinder it unusable. We do not support or condone piracy of signal. Don't even inquire about it. Our receiver are built to be use for FTA only ! Any modification to your receiver will void the warranty automatically.

7- Can I use my existing 18" dish (Directv, ExpressVu or DN dishes) to receive FTA?
No. All FTA channels are available on satellites with much weaker signal than DSS. The minimum size dish required is 30". Also, FTA and DBS / DSS satellites require different type of LNBs.

8- Where can I find additional Free to Air Support?

http://www.dvb.org/

http://www.dbsforums.com/

http://www.sadoun.net/

http://www.satelliteguys.us/

If these sites don't help you can search Yahoo or Google for many more FTA Support Forums

* Please note that when you click on one of these links above, you may be moving to another company's web site. We cannot control the activities of any such company. We encourage you to read the terms of use and privacy statements of these linked sites as their policies may differ from ours. You access and use these and any other sites, including the information, services, products, materials or any other resources contained on them, solely at your own risk

9- Why should I buy from your Company ?

• We offer only Genuine Products to our customer, no garbage clone here.
• We are an Authorized Dealer for all the Brand we are selling so you know your warranty will be honoured.
• We have phone support and offer English and French
• We run a legal business, we are not a seller that you buy from the street and get chance to get a clone or defective unit
• We have a physical retail location and Accept Visa, MasterCard, Amex, Debit Card, Company Check and Cash
• We supply real legal invoice with our taxes Number
• We ship our Products within 24 Hours or next Business day.
• We ship with a tracking number and insurance
• All the products that we sell on our Website are shipped from our warehouse, we do not use Drop Shipping like most of online retailer does
• Our Website is 100% Secure
• We have the best price in the industry

10- What are the Best FTA receiver ?

We did a list of the best selling FTA receiver on the market by order for 2009

1. Kbox Prodigy
2. Viewsat Ultra V3
3. Viewsat Ultra Lite V2
4. CaptiveWorks CW-800S
5. SonicView SV-360 Premier
6. SonicView SV-360 Elite
7. SonicView 8000
8. Viewsat Max HD
9. Nfusion Solaris
10. Nfusion HD

11- Where do you ship ?

We ship in all Canada and USA. We use expedited Shipping services from Canada Post. We supply Tracking Number and insurance.

12- Does your prices include the taxes ?

No, We Charge GST to all Canada. Quebec we charge GST + PST. Province like NL, NB, NS we charge HST

13- How do I change Currency for my Country ?

On our site, there is a module with Currency, look in the right Column, it is the 6th Module

14- How do I change language ?

On our site, there is a module with language, look in the right Column, it is the 6th Module

15- How fast do you ship ?

We will send your products within 24 Hours or next business day except during holiday or short staff.

16- I saw a lower price then your website, why ?

We always give the lowest prices. If you see a lower price make sure:

1 - They are offering Genuine products

2- They are Authorised Dealer

3- They have phone support

4- Are a legit company and supply legal invoices

If yes ? We will beat there prices guaranteed !